Category Archives: Tech News

Richard Smith Propels Securus Technologies to Higher Fortunes

Richard Smith was appointed the chief executive of Securus Technologies in 2008. This was after the company had merged with other firms in the industry making it emerge as one of the strongest provider of security and telephone services to Prisons and Homes in the USA. The immediate task at hand was to reform the company customer service coming at a time when rivals were being affected by multifaceted customer issues ranging from fraud to very high charges. The Executive career hand on experience has seen him manage the company to become the largest in the sector and have raised the company’s fortunes in millions of dollars.

His career background is fascinating with a wealthy contribution in executive positions. Before joining Securus Technologies, he served as president and chief operation officer at Eschelon Telecom Inc. The appointment was not in vain considering he had been in the company for years in the capacity of the chief financial officer. Richard Smith started his career at Global Crossing North America Inc. as far as 1972 serving in different capacities. His contribution in Securus technologies is remarkable and can be inferred from his past performance. At Securus, he has raised the company portfolio to a whopping $350 million.

The chief executive officer is alma mater of University state of New York which is located at Buffalo where he graduated with a master’s degree in Electrical Engineering. He earned his bachelor’s degree in the same field from the same institution. He later advanced his education at Rochester Institute where he earned a Technology associate degree and then completed a master’s degree from the same university in Business administration.

Richard Smith has a great interest in bettering the lives of inmates. He believes the best way to do this is to endeavor to get the most responsibilities as possible from the prison administration. On the side of the company, he has laid down a solid customer service to answer to customer queries with the urgency they require. Since his inception, the company customer complaints have reduced drastically and therefore customer satisfaction, and loyalty has been enhanced. Due to this strong leadership, the company lately acquired Jpay Inc.

About Securus Technologies

The Dallas headquartered firm is the leading provider of technology solutions to prisons in the USA. The firm was established in 1986 and currently serves approximately 3,400 prisons. The company has a robust customer service and support that is unsourced making it the leading telephone provider in customer relations. It boasts of a large team of field officers, usually thirty and above around facilities they secure, which have enabled the company to have the best output in preventing crimes. The company technological patents are outstanding at 140 plus many other on the way pending approval.

Learn What is the Internet of Things with Expert Jason Hope

You probably already heard of the technological phenomenon called Internet of Things, and it is taking a huge part of the most recent technical spotlights every week as new gadgets are being introduced to the market with the IoT attached to them.

Internet of Things is the name that describes a new technology that connects a system to apparel or furniture, is it a watch or a refrigerator. That innovative technology allows it to communicate with other apparels through a server that allows new commands to be introduced to those apparels that weren’t possible before, through the implementation of sensors. For example, a watch with this technology can detect your heart beat, how much physical activity was done that day and how many calories were burned, and it can use the server to send this information to your smartphone.

The futurist Jason Hope, who is also a philanthropist and investor, explained how the Internet of Things technology is being implemented in the equipment and computers of many airlines, allowing them to have even higher security and safety while managing flights.

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These airlines use the Internet of Things to connect every part of a given plane with a sensor that will tell the control panel if it detects some irregularity. This system allows the network to warn the employees of a possible malfunctioning engine, which, if left unnoticed, could have had a disastrous effect. Although all the engines are double-checked, the utilization of a system is always faster and more practical.

Jason Hope was born in Arizona, and he has created startups and involved himself in politics many times over the last couple of years.

He got his degree in finance from Arizona State University and an MBA from ASU’s W.P. Carey School of Business. Since them, he has a particular interest in technology and new inventions.

Jason Hope, Arizona Entreprenuer

Jason Hope has made quite a name for himself as an entrepreneur and by talking about the latest tech trends. Lately, he has been calling the Internet of Things the biggest advancement to hit the tech industry. What he has to say on the matter is regarded as true words of wisdom about the direction new technology is headed.


The Internet of Things, put simply, is the connected technology allowing your personal devices to sync with eachother. These devices include kitchen appliances, street lights, cars, cell phones, and laptops. All your devices connect on your network and share data making them more efficient. Hope says that the Internet of Things could possibly change the way businesses operate and could become the most important advancement the tech industry has had, or will have, for years.

Global Economy

Hope also believes that the Internet of Things is so influential that many of the world’s largest corporations will be focusing a lot of money and resources to bank on its success. The biggest names in global economy are embracing the Internet of Things while smaller businesses better pick up the pace. Jason Hope believes that in the future that all our devices will be able to connect to each other.

Product Competition

In the future there could be competition for creating the most useful app that allows users to engage a variety of different devices they own. There should be a lot of competition as companies try to outdo themselves and others.

Utilizing the Internet of Things

Embracing the Internet of Things as well as other smart technology can help to eliminate waste and make our lives safer. The public transportation system has utilized things like real-time mapping of bus stops and routes to improve riders’ satisfaction. They can check from their phone when a bus is supposed to be where or if the bus is behind schedule.

There are major benefits to anyone exploring the potential of the Internet of Things. Businesses need to start making use of this technology if they want to make it in the future.

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The Basics of Managing Your Online Reputation

Whether you’ve just opened your business or run an established firm, people will talk about your brand online. According to Site Point, 72 percent of consumers engage with brands via social media. The best way to build your brand is to take charge of your online reputation management and shape the messages consumers receive about your brand. If you’ve already noticed your brand earned a poor reputation online, you may need the services of a brand reputation management firm or publicist, but if you’re starting out or have mostly positive feedback, you can handle the basic management by implementing these tips.

Know what’s out there. Search for your brand using Google and Yahoo. Read what people have already said on social media, review sites, forums and in comments on your website and blog. Set up Google alerts for your business, so you know when a mention of your brand occurs or use Buzzsumo. Also, in Twitter, set up your dashboard feed with your business name, brand name(s), products and relevant hashtags so you can easily monitor tweets about your business. Use WooRank to monitor your brand in multiple languages.

Encourage the positive. Let your customers know how to leave a review and where to leave them. You can include a link to Yelp or your Yelp badge on your website and in your Twitter biography. Also, link to your Google Business page and Reputation Defender’s review site. If you’re not already reviewed on Angie’s List, encourage customers to add you there.

Promote yourself. Actively promote your business and build your reputation. Self-promotion also lets you improve a poor reputation. You choose which aspects of your business to discuss and promote, and you can amend or correct incorrect information about your business. Some key tools for self-promotion include:

– blogs

– social media

– a business website.

Address criticism. Although it may not sound like it when you read it, your customers’ or fans’ criticisms are constructive criticisms. Respond to them with a positive tone and a learning ear. Don’t ignore them. Don’t delete them. Respond with the intent to improve your brand.

Encourage radical transparency. Let employees know you want them to talk publicly about the company’s products and services. Let them know you appreciate their efforts to publicize the business and improve it with their feedback.

By implementing these basic techniques, you can take charge of your online reputation. With a little effort, you can build and improve your online reputation. Become known positively for your brand and keep it that way.