In recent months, one of the countries largest pizza brand, Papa John’s, has seen major decrease in sales. In the month of June alone, sales decreased around ten percent. The major brand also had much distrust between suppliers such as the New York Yankees and the University of Louisville. Scandals caused the University of Louisville to remove Papa John’s from their stadium name, but however is regaining trust from the Yankees. The professional baseball team has continued to sell Papa John’s pizza during games and other events held in the stadium.
After receiving negative reviews from consumers, the company decided to get a new CEO, Steve Ritchie. Ritchie previously worked for Papa John’s for twenty one years, continuously being promoted, and is now the head of the company. The current CEO has released a statement ensuring that the company is trying their very best to please customers and employees. To improve their current system, they have decided to add support in high need restaurants and locations. In an article published at Investopedia, they will be listening to employees to find how each person believes they can improve their customer service. They are trying to practice their diversity that is shown through their 120,000 franchise members. Ritchie stated in a letter that he was thankful for the loyalty that customers and employees showed during and after scandals, and will continue to ensure they will see improvement.
Steve Ritchie Papa John’s has been a dedicated Papa John’s employee for numerous years. Improving the wellbeing of Papa John’s workers and consumers, is his newest job to tackle as CEO. The brand is hoping to regain the success it once had, and to increase their sales with their new CEO. The statements the pizza company has made has been seen by thousands and has raised some controversy, but appears to be impacting its buyers.